This schedule is as of October 29, 2015 and is subject to change.  Print Agenda PDF

Tuesday, November 10, 2015


7:00 – 7:55 am

Continental Breakfast and Networking

8:00 – 8:10 am


8:10 – 8:40 am

Overcoming the Madness of EMRs

A Discussion: Ross Kopple and Barry P Chaiken

Unlike the Apple iPad or Samsung smartphone, EMRs require extensive training to use. Even after such training, many of us struggle to use them effectively to improve patient care. Although some are quick to blame the EMR vendors on this madness, the responsibility extends beyond the vendors and includes all of us in healthcare. In this session, attendees will:

  • Learn how EMRs got to be so difficult to use
  • Review the risks to patients if we continue to poorly deploy and utilize them
  • Explore the steps we can take to leverage EMRs to deliver on their promise of safer, more effective patient care

8:45 – 9:35 am

Avoiding Digital Report Overload: Analytics that Drive Improvement

Session sponsored by Information Builders
Moderator: Barry P. Chaiken, MD, CMIO, Infor

Analytics, driven by new transactional data sources and powerful statistical tools, offers organizations new ways to understand business processes and related clinical and financial outcomes. To be effective, organizations must avoid producing unfocused reports that fail to include actionable information. In this session attendees will:

  • Understand the properties of operational analytics
  • Learn how to think about linking report value to strategic priorities
  • Review how focused reports reduced readmission rates

9:35 – 9:50 am

Networking Break

9:55 – 10:45 am

Putting the Patient in Customer Relationship Management

Co – Moderator: Barry P. Chaiken, MD, CMIO, Infor
Co – Moderator: Gene Thomas, CIO, Memorial Hospital Gulfport

To attract and retain patients, provider organizations must begin to treat patients as valued customers. Other industries provide great examples of exemplary customer service that has worked to build strong customer loyalty and profitable brands. Patient/customer relationship management is growing in importance in healthcare as more organizations hire Chief Patient Relationship Officers to lead this effort. In this session attendees will:

  • Learn how CRM can build brand and customer loyalty
  • Review the uses and benefits of effective CRM in healthcare
  • Explore available technologies to manage patient relationships
  • Understand the potential of social media to impact care and advance precision medicine

10:50 – 11:40 am

Wall Street’s Perception of the Financial Impact of Healthcare Technology Investments

Co – Moderator: Barry P. Chaiken, MD, Conference Chair
Co – Moderator: Gene Thomas, CIO, Memorial Hospital Gulfport

The corporatization of American healthcare is far down an irreversible path. C-Suite skills that fit the era of ever increasing reimbursements no longer meet the needs of more bottom-line oriented provider organizations. Provider organizations are under constant scrutiny of Wall Street analysts  who evaluate their business model and the issues of rising capital impact for both both non-profit and for-profit organizations. Session attendees will explore the impact of:

  • Budget challenges and issues that provider organizations are experiencing today
  • Review the skill required of C-Suite executives under this new environment
  • Explore the opportunities available to executives who adjust to these new realities

11:40 – 12:30 pm


12:40 – 1:30 pm

Prescriptions for Engaging the C-Suite in Analytics — Case Study: Gulfport Memorial Hospital

Memorial Hospital at Gulfport set up a new enterprise data warehouse technical infrastructure. When it came time to bring it online, hospital leaders discovered they had approximately three times the number of requests for reports, enhancements, and analytics than they could actually address. They needed to find a way to prioritize these requests that would support overall organizational goals. 

Join this interactive case study discussion led by Gene Thomas who will share the journey and his lesson learned: 

  • Consolidating requests
  • Evaluating requests based on mapping every request to a corresponding organizational priority, we were able to understand requests in the context of the entire organization. 
  • Engaging a cross-functional team to define guidelines for all C-Level executive leaders requests
  • Educate frontline staff on priorities and engage them in mapping requests to strategic goals and priorities
  • Communicating the plan for accomplishing  strategic goals  using data gathered from requests.

1:30 – 1:55 pm

Networking Break

2:00 – 3:00 pm

Marketplace Consolidation: Don’t Forget the EMRs

This session sponsored by PDS
Moderator: Asif Naseem, Ph.D., President & CEO, PDS

As provider organizations consolidate to secure market share and take advantage of economies of scale, they face the task of integrating the various clinical systems that come with the mergers and affiliations. Although interoperability remains a problem, these organizations also must address the high costs of supporting these multiple systems and ensuring that they are able to share data. In this session attendees will:

  • Review the expenses associated with supporting multiple EMRs
  • Explore the advantages and challenges associated with consolidating EMRs across a healthcare system
  • Learn techniques to ensure a smooth transition for ERM consolidation

3:10 – 4:25 pm

Obstacles to Interoperability: Can’t We All Get Along?

Moderator: Conference Chair Barry P. Chaiken, MD, CMIO, Infor

Although EHR companies receive the bulk of the blame for the problems of exchanging patient data, the problem is not that simple. Interoperability is not just the exchange of clinical messages among various systems using the HL7 standard or a C-CDA document. In this session, attendees will:

  • Explore the technical and non-technical obstacles to interoperability
  • Review the importance of clinical workflow in delivering useful interoperability
  • Learn about the importance of the new FHIR standard in facilitating better use of clinical information

4:25 – 4:35 pm

Closing Remarks

4:35 – 6:00 pm

Networking Reception